Returns & Exchanges

At NALA Cosmetice Naturale, your satisfaction is our priority, which is why we offer a 14-day return window for unused and unopened products. We want you to feel confident in your natural beauty journey, ensuring a seamless process if a product doesn't meet your expectations.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team via email or our online contact form within 14 days of receiving your order to request a Return Authorization.

• 2.
  Prepare the Package

  Place the unused items in their original packaging, ensuring they are securely sealed to prevent damage during transit, and include your original invoice.

• 3.
  Ship the Items

  Send the package to our warehouse using a tracked courier service; please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.

• 4.
  Receive Your Refund

  Once we receive and inspect your returned products, we will process your refund to the original payment method within 7 to 10 business days.